Legal Terms and Conditions

MedOfficeDirect – Terms & Conditions

Last Updated: September 24, 2025
Corporate Address: 1265 Creekside Parkway, Suite 200, Naples, FL 34108

By placing an order or using the MedOfficeDirect website, you agree to the following Terms & Conditions. These terms apply unless superseded by a separate written agreement signed by MedOfficeDirect.

1. Price Policy

We strive to maintain published prices throughout the duration of each catalog. However, prices are subject to change without prior notice due to manufacturer price increases, supply chain fluctuations, or other extraordinary circumstances.

By placing an order, the customer acknowledges and accepts these Terms & Conditions.

2. Payment Terms

Accepted Payment Methods:

  • Credit/Debit Cards: MedOfficeDirect Credit Card, American Express, Visa, MasterCard, Discover

Additional Terms:

  • All sales are subject to credit approval.

  • Payment is due per agreed-upon terms.

  • Past-due balances will incur a 1.5% monthly finance charge or the maximum allowed by law.

3. Delivery Terms

  • Shipping Point: FOB Shipper’s Dock (Ex Works outside North America). Title transfers to the buyer when the shipment is loaded, except in California where title passes upon receipt.

  • Standard Shipping: Handling charges include freight. Additional fees may apply for special deliveries or hazardous materials.

  • Alaska & Hawaii: Reduced-cost expedited air delivery is available; surcharges apply for special services.

  • Pacific Protectorates: Direct surface or postal delivery is available.

  • Hazardous Materials: Shipped via UPS 2nd-Day Air when permissible.

Risk of Loss: Once a shipment is confirmed as delivered by the carrier, MedOfficeDirect is not responsible for loss, theft, or damage that occurs after delivery. Customers are encouraged to provide a secure delivery location.

4. RX Products & Controlled Substances

Sales of prescription products are limited to licensed healthcare professionals.

To purchase RX products, customers must first apply as a verified medical provider and submit the appropriate license for approval.

  • Application Link: Apply Here

  • Approval Timeline: Applications are typically reviewed and approved within 1–7 business days.

Additional requirements for controlled substances:

  • DEA Registration: Required for all controlled substance purchases.

  • Schedule II Orders: May be placed electronically or by mail.

  • CSOS Assistance: For help with the Controlled Substance Ordering System (CSOS), call 1-800-982-8566.

5. Regulatory Compliance

Customers must comply with all federal, state, and local regulations regarding the purchase, use, and resale of products. Discounts, rebates, or other price concessions may require reporting under government programs. Customers are responsible for maintaining any records required by law.

6. Returns & Exchanges

Authorization Required: No returns will be accepted without prior approval and a valid Return Goods Authorization (RGA).

General Return Conditions:

  • Returns must include the invoice number and reason for return.

  • Items must be unopened, unmarked, and returned within 30 days of receipt.

  • Late returns may incur a restocking fee.

  • Customer is responsible for return shipping charges unless the return is due to a MedOfficeDirect error.

  • Shortages, shipping errors, or damage must be reported within 7 days of receipt.

Non-Returnable Items:

  • Immune globulin products

  • Special or custom orders

  • Personalized items

  • Opened software/hardware

  • Controlled substances

  • Hazardous, expired, or otherwise non-returnable items

Equipment Returns:

  • Must be unopened, unmarked, and in original packaging.

  • Special-order equipment is non-returnable.

  • All equipment returns are subject to a restocking fee. Manufacturer warranties apply.

Prescription Drugs:

  • Wholesale-purchased drugs are non-returnable.

  • Manufacturer-purchased drugs may be returned only for shipping errors if reported within 14 days and authorized in advance.

  • Products that are tampered, expired, or relabeled will not be accepted.

7. Warranties

MedOfficeDirect provides no express or implied warranties. All warranties are provided solely by the product manufacturer.

8. Limitation of Liability

  • All product-related claims must be directed to the manufacturer.

  • MedOfficeDirect shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, loss of data, or business interruption.

  • Maximum liability is limited to the purchase price paid for the product or service.

9. Force Majeure

MedOfficeDirect shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, fires, floods, pandemics, labor disputes, strikes, embargoes, acts of terrorism, wars, civil disturbances, government actions, supply chain disruptions, or transportation delays.

In such cases, performance obligations will be suspended for the duration of the event, and MedOfficeDirect will make reasonable efforts to resume fulfillment as soon as possible.

10. Website & Account Terms

  • Use of the MedOfficeDirect website constitutes acceptance of these Terms & Conditions.

  • Customers are responsible for safeguarding login credentials and account security.

  • MedOfficeDirect may act as a purchasing agent on behalf of customers.

  • All website content is protected under copyright and trademark law.

  • Website information is provided “AS IS” without warranties of any kind.

11. Indemnification

Users agree to indemnify, defend, and hold harmless MedOfficeDirect, its affiliates, officers, and employees from any claims, liabilities, damages, or expenses (including legal fees) arising from misuse of products, violation of these terms, or non-compliance with applicable laws.

12. Governing Law & Venue

This agreement is governed by the laws of the State of New York. Venue and jurisdiction for any disputes shall lie exclusively in Collier County, Florida.

13. Severability & Modification

  • Severability: If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

  • Modification: MedOfficeDirect reserves the right to update or modify these Terms & Conditions at any time without prior notice. The most current version will always be posted on the MedOfficeDirect website, and continued use of our website or services constitutes acceptance of the updated terms.